We are making good progress on pushing hard to clear as many tickets as possible.
As of today, there are 1,192 total tickets open (unsolved) which is 812 less than two weeks ago.
There are 812 total tickets that have not been touched (contacted) which 434 less than two weeks ago.
This is significant progress.
As of yesterday, Customer Support was following up on tickets from January 6th 2019.
If your ticket is older than that, and we have not reached out, then I recommend updating your ticket and asking for status.