It's been two weeks since the last update.
As of today, there are 1,025 total tickets open (unsolved) which is slightly less than last time.
There are 828 total tickets that have not been touched (contacted) which is slightly less than last time.
We're adding two more supporters next week.
As of yesterday, Customer Support was following up on tickets from Feb 15th 2019.
If your ticket is older than that, and we have not reached out, then I recommend updating your ticket and asking for status.