Due to the holiday, I'm going to go ahead and post stats early this week.
There are 751 total tickets (unsolved) which is our lowest amount to date.
And there are 440 total tickets that have not been touched (contacted).
Today we are answering tickets from June 11th, which means we are now at a 3 week response time.
If your ticket is older than June 11th, and we have not reached out, then I recommend updating your ticket and asking for status.