It's been an "all hands on deck" week in Customer Support with members of QA and other departments helping out.
We are working hard to bring these numbers back down, but the volume of tickets has been steadily increasing.
There are now 1208 total tickets and 990 tickets that have not yet had a response.
Today we are answering tickets from August 13th, which means that we are at 24 day response time.
If your ticket is older than August 13th, and we have not reached out, then I recommend updating your ticket and asking for status.