Support has been bogged down with tickets from Nekrova merge players. It nearly a week to get through the 16th and 17th of August, but things are picking up now.
There are now 1020 total tickets and 824 tickets that have not yet had a response, which are both down from last time.
Today we are answering tickets from August 20th, which means that we are at a month response time.
If your ticket is older than August 20th, and we have not reached out, then I recommend updating your ticket and asking for status.