For the OP, I can't know how frustrating it is to wait that long and get a copy/paste response. I'm actually frustrated reading this, because we have internal standards that are designed to prevent agents from do this. However, I will say that often for griefing, hacker, cheat, exploit tickets, the only response they can give is an "acknowledgement of receipt". The team has been trained how to research these cases and then properly escalate specific data points to Easy Anti Cheat. But from there, we rarely get any feedback from EAC until there is a ban wave. In other words, it's not feasible for us to track all these types of tickets and respond when action by our anti-cheat has been taken.
Per the OP's request, I'm locking this thread.