I'm posting early today, due to meetings later.
Big push this week. I think we're through a large chunk of the Nekrova players who had migration issues.
There are now 905 total tickets and 674 tickets that have not yet had a response. That's a big drop from last week.
Today we are answering tickets from September 9th, which means that we are at 25 day response time, which is nearly a week lower than last week.
If your ticket is older than September 9th, and we have not reached out, then I recommend updating your ticket and asking for status.