3 hours ago, FeliciaHardy said:
do those tickets have priority above others?
Yes. We are prioritizing those above others, but there really isn't a need to open a ticket now.
We're working proactively through about 100 Citadel accounts that were affected.
Some of these were accounts that missed the delivery of an item going back as far as November.
We got about half of them sorted out today, and we'll hit the rest over the next 2 days.