We had a bit of a rough week that required us to split time in Customer Service between older tickets and immediate item delivery issues on GamersFirst.com caused by moving the Citadel database. Everything has smoothed out now, but we fell behind a little overall.
As of today we have:
195 unanswered/new tickets
336 total tickets
We are now responding to tickets from 1/25 (almost 1/26) which puts us at 13 days to respond.