I need to make a correction to last week's numbers. Our CS manager was out, so Selali and I had to run the stats, and we messed up.
It turns out that we hadn't yet reached 2/28, so as we moved through tickets this week several players were confused.
There was also a general surge in tickets and players returning to check out the game.
With that course correction in mind, here are this week's numbers.
171 new tickets
281 total tickets
We are now responding to tickets from 2/29, which puts us at 13 days to respond.