As you may know, Matt announced on March 13th that we will be granting players free premium while we weather the social impact of the coronavirus together. There has been some confusion surrounding this roll out, so we wanted to take a moment and give you all the latest information.
For those of you who didn't have premium already - yay! You should be all set.
For those of you who had premium before, there is currently a display issue where it looks like your premium is counting down. Please don't worry! We are aware of the issue, and there is no need for you to submit a support ticket. Your premium will be automatically extended for the length of the free premium period. You are not losing any time or missing out.
If you have a reoccurring subscription and find yourself needing to tighten your belts as we remain on lock down, we understand. You will need to end your subscription manually. As above, you will get the automatic premium extension equal to the duration of this event and you will not lose any of your paid time.
We hope this answers any questions you might have.