This week was good. Both our new tickets and total tickets are lower than last week.
But unfortunately there were a metric ton of tickets created on 5/3, so we've been blocked for days trying to clear all those out.
As of today we have:
416 new tickets
606 total tickets
We are responding to tickets submitted on 5/3, so we're just under 3 weeks out.
My hope is that we'll jump ahead on the date a lot next week.