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MattScott

CEO


Hi all,

 

I am very pleased with the CS team. Our 3 new agents alongside everyone else have dug in and finally gotten our tickets under control.

We still have a ways to go, but I'm feeling a lot better.

 

As of today we have:

85 new tickets (a massive drop from last week)

245 total tickets (another big drop from last week)

 

We are responding to tickets submitted on 7/14 which brings the wait time to down to 10 days.

 

Thanks,
Matt

  • Thanks 1