I am very pleased with the CS team. Our 3 new agents alongside everyone else have dug in and finally gotten our tickets under control.
We still have a ways to go, but I'm feeling a lot better.
As of today we have:
85 new tickets (a massive drop from last week)
245 total tickets (another big drop from last week)
We are responding to tickets submitted on 7/14 which brings the wait time to down to 10 days.